DELIVERY

Lily Kamper Jewellery now has FREE International Shipping!!

 

PLEASE SEE BELOW FOR OUR CHRISTMAS DELIVERY DEADLINES:

Fri 1 Dec Africa, Middle East
Tues 5 Dec Asia, Cyprus, Far East, Eastern Europe (except Czech Republic, Poland and Slovakia)
Wed 6 Dec Caribbean, Central and South America
Fri 8 Dec Australia, Greece, New Zealand, Turkey
Tues 12 Dec Czech Republic, Germany, Italy, Poland, Canada, Finland, Sweden, USA
Thur 14 Dec Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland, Belgium, France, Ireland, Luxembourg
Wed 20 Dec UK

 

Our delivery times (excluding holidays) are as follows:

UK Royal Mail Special Delivery – within 3 working days
International Royal Mail Tracked & Signed – within 5 to 10 working days

Please note that we are only able to cover delivery charges. Non-EU customers will be responsible for any additional import duties or local taxes.

All deliveries require a signature. If you are unable to sign for a delivery a calling card will be left and a new delivery/collection may be re-arranged. Delays to your delivery caused by the delivery companies used may be out of our hands, but please let us know of any issues and we will do our best to resolve.

Each piece of Lily Kamper Jewellery is hand-finished in the studio in London and comes in its own box with care card. If you would like to have your purchase gift wrapped please tick the gift wrap option. Each item will be wrapped in classic Lily Kamper style. If you would like your order to be sent straight to the recipient then please email details to info@lilykamper.com.

Each piece is hand made and therefore Perspex colours and resin patterns will vary from images shown making each one unique. Sometimes there may be areas or flecks of intense colour on the perspex pendants.

Some pieces of Lily Kamper Jewellery, such as rings are made to order so please allow 4-6 weeks. Longer delivery times will be specified in the item description. We will always try our best to get your order to you as quickly as possible. Please do get in touch with us if you need something for a special occasion and may need a faster delivery time. All other products are aimed to be dispatched within 48 hours.

RETURNS

We hope that you will love your piece of Lily Kamper Jewellery, however if you would like to return it to us we are able to refund up to 14 days after the date of receipt. Please email info@lilykamper if you would like to return your item and we will send you a form to complete and return via email before returning your goods to check you are eligible.
Unfortunately it is not possible to refund sale items, bespoke items or earrings.
Shipping costs are non-refundable. We advise that you send your returned item as a tracked parcel to be sure of its safe arrival. Lily Kamper cannot reimburse your shipping costs and will not be held responsible for items lost or damaged in transit.
Once we have received your return, we will check the item’s condition and once approved will process the refund. We will notify you via email once your return has been received and approved.
Please ensure that your jewellery is returned in perfect saleable condition and in it’s original packaging.

If you have any queries regarding delivery or returns then please contact info@lilykamper.com

Please read our Terms and Conditions for any further information.